Built to last. Backed with confidence.

About your manufacturer guarantee

Every Liquida product includes a manufacturer guarantee against eligible manufacturing defects. The exact guarantee period and coverage may vary depending on the product purchased.

Please refer to the relevant product page, packaging or product documentation for the guarantee period and any product-specific terms that apply.

What the guarantee may cover

Subject to the terms supplied with your product, the guarantee may cover faults caused by defective materials or manufacturing workmanship.

• Eligible manufacturing defects affecting normal product use.
• Faults present despite correct installation, use and care.
• Product-specific components included within the guarantee terms.
• An appropriate repair, replacement or other resolution where a valid claim is accepted.

What is not normally covered

Manufacturer guarantees are intended to cover qualifying product faults rather than damage caused after purchase.

• Accidental damage, misuse, neglect or improper handling.
• Incorrect installation or installation that does not follow the supplied instructions.
• Unauthorised repairs, alterations or modifications.
• Normal wear and tear or cosmetic changes that do not affect product performance.
• Damage caused by unsuitable cleaning products, abrasive materials or a failure to follow care guidance.
• Damage caused by external factors such as impact, water pressure, plumbing faults or environmental conditions.

Installation and product care

Your product should be installed by a suitably competent person and in accordance with the installation instructions provided. Incorrect installation can cause damage and may affect guarantee eligibility.

Please follow the supplied care and maintenance guidance. Avoid harsh chemicals, abrasive cleaning tools and unsuitable products that may damage the surface or components.

How to make a warranty claim

Should you believe your Liquida product has developed a fault covered by its manufacturer guarantee, contact our customer service team.

1. Contact our customer service team Provide your full name, order number and details of the product concerned.
2. Describe the issue Explain when the problem began and how it affects the product.
3. Provide supporting evidence We may ask for photographs, videos, proof of purchase or installation details.
4. Wait for assessment Our team will review the information and explain the next steps.

Information we may require

Supplying clear and complete information helps us assess your claim more quickly.

• Your full name and contact details.
• Your Liquida order number or proof of purchase.
• The product name, model or identifying information.
• Clear photographs or video showing the reported issue.
• Details of when and how the product was installed.
• A description of how the product has been used and maintained.

Assessment and resolution

We may need to inspect the product or request further information before confirming whether a claim is covered.

Where a claim is accepted, the appropriate resolution will depend on the product, reported issue and guarantee terms. This may include repair, replacement, replacement parts or another suitable remedy.

Please do not remove, return or dispose of the product unless our team has asked you to do so.

Products purchased elsewhere

Should your Liquida product have been purchased from another retailer, you may need to contact the original seller first. They will be able to advise you about your order and the claims process available through them.