Returns & cancellations

Straightforward returns, with support when you need it.

We understand that plans can change. You may cancel before dispatch without a cancellation fee, and eligible products can be returned within 90 days of the purchase date.

90-day returns

Eligible products can be returned within 90 days of the original purchase date.

As-new condition

Products must be unused, complete and returned with their original, undamaged packaging.

Contact us first

Email our customer service team before returning anything so we can provide the correct address and instructions.

Cancelling before dispatch

Should you change your mind after placing an order, you may cancel it at any time before the goods have been dispatched. You do not need to provide a reason and no cancellation fee will be charged.

Please contact us as soon as possible. Once an order has been dispatched, it will need to be handled as a return instead.

Our 90-day returns policy

Should you be unhappy with your purchase or no longer require the product, you may return it to us within 90 days of the original purchase date.

All returned products must meet the condition requirements below before a refund can be approved.

Return condition requirements

The product must be returned in an “as new” condition. This means it should be returned in the same condition in which it was originally dispatched.

  • The product must be unused and undamaged.
  • The original product packaging must be included and remain undamaged.
  • All components, accessories, fittings, instructions and other original contents must be included.
  • The product and its packaging must not have been marked, altered or damaged.

You have a statutory duty to take reasonable care of the goods. Damage or distress caused or allowed by you may affect or void your right to return the product.

How to arrange a return

Please do not send a product back before contacting us. Email our customer service team so we can confirm your return and provide the return address and instructions.

  1. Contact our team Email us with your full name, order number and the product you wish to return.
  2. Wait for confirmation We will provide the correct return address and instructions.
  3. Package the product securely Include all original contents and ensure the original packaging is protected.
  4. Complete the return within 7 days Once the return has been confirmed, the item must be returned within seven days.

The 7-day return deadline

Once your return has been confirmed by our team, it must be completed within seven days.

Items arriving after this period may not be accepted and we may be unable to issue a refund. We therefore recommend arranging your return promptly after receiving the instructions.

Labelling your return

To help us identify and process your return, your full name and order number must be clearly displayed on the outside of the parcel.

This information should be attached in a way that does not mark, damage or alter the original product packaging.

Returns received without a clearly visible name and order number may require additional identification, which can delay the processing of your return and refund.

Return postage costs

When returning an item because you have changed your mind, no longer require it or ordered it in error, you are responsible for the cost of returning the goods to us.

We recommend using a suitable tracked and insured delivery service and retaining proof of postage until your return has been processed.

Refund processing

Once your return has been received, identified and inspected, we will confirm whether it meets the return requirements.

Approved refunds will be processed using the original payment method. The time it takes for the funds to appear may depend on your payment provider.