Frequently asked questions

How can we help?

Find quick answers to common questions about Liquida products, delivery, returns, warranties and more.

General

Common questions

Everything you need to know before choosing your Liquida sink, tap or kitchen accessory.

What products does Liquida offer?

Liquida offers a considered range of kitchen sinks, kitchen taps, sink and tap packs and practical kitchen accessories designed for everyday use.

How do I choose the right sink or tap?

Consider the size and configuration of your existing kitchen, your preferred finish and how you use the space day to day. Product dimensions and specifications are provided on each product page to help you compare suitable options.

Can I buy a matching sink and tap?

Yes. We offer coordinated sink and tap packs as well as individual products in a range of complementary colours and finishes.

Where can I find product dimensions and specifications?

Product dimensions, finishes and relevant specifications can be found on the individual product page. If you need further guidance before ordering, contact our customer support team.

Delivery

Common questions

Everything you need to know before choosing your Liquida sink, tap or kitchen accessory.

How quickly will my order be delivered?

Orders placed before 2:30pm, Monday to Friday, are eligible for free next business working day delivery to 99% of UK postcodes. Orders placed after the cut-off time, at weekends or on bank holidays will be processed on the next business working day.

Is delivery free?

Yes. Standard delivery is free of charge to 99% of UK postcodes. Some remote or harder-to-reach areas may require additional delivery time.

Can I track my order?

Tracking information will be provided where available once your order has been dispatched. Please allow a little time for the tracking link to become active after receiving your dispatch confirmation.

What should I do if my delivery is delayed?

Occasionally, courier disruption, severe weather or unusually high order volumes can affect delivery times. If your order appears significantly delayed, contact our customer support team with your order details and we will investigate it for you.

Returns

Common questions

Everything you need to know before choosing your Liquida sink, tap or kitchen accessory.

How long do I have to return an item?

Eligible products can be returned within 90 days of the original purchase date, provided they meet our return condition requirements.

What condition does my return need to be in?

Products must be returned in an “as new” condition, unused and undamaged, with the original packaging and all components, fittings, accessories and other contents included.

How do I arrange a return?

Please contact our customer service team at cs@liquida.co.uk before sending anything back. We will confirm the return and provide the correct return address and instructions.

Do I have to pay for return postage?

If you are returning an item because you have changed your mind or no longer require it, you are responsible for the cost of sending the goods back to us.

Warranty

Common questions

Everything you need to know before choosing your Liquida sink, tap or kitchen accessory.

Do Liquida products include a warranty?

Yes. Liquida products include a manufacturer guarantee, giving you added confidence in the quality and performance of your purchase.

How long is my product covered for?

The exact guarantee period can vary depending on the product. Please refer to the relevant product page, packaging or product documentation for the specific guarantee period and terms.

What is normally covered by the manufacturer guarantee?

Subject to the individual product terms, the guarantee may cover eligible faults caused by defective materials or manufacturing workmanship when the product has been correctly installed, used and maintained.

How do I make a warranty claim?

Contact our customer service team at cs@liquida.co.uk with your name, order number, product details and a description of the issue. We may also ask for photographs, videos or other information to help assess the claim.

Still need help?

Our team is here to help.

Can’t find the answer you’re looking for? Get in touch with our UK-based support team and we’ll be happy to help.

Contact us